Tawa Supermarket Implements Voxware 3 to Voice-Enable Operations

Tawa Supermarket has implemented the Voxware 3 software product. “Continuous innovation is one of Tawa’s core business principles,” said Jonson Chen, VP President of Real Estate. “We are active in implementing new technologies when they can make a positive, practical difference in our business. A second guiding principle is our commitment to invest in human resources, and to help every employee reach his or her full potential. Voxware 3 is an example of how we put both of those principles into practice.”

The Voxware 3 solution was configured and deployed in four weeks. Originally used with Tawa’s legacy Warehouse Management System (WMS), the application was ported after four months to SAP.

The software works in real time with SAP, ensuring that store orders are fulfilled accurately.

VoxConnect is the integration software layer within the Voxware 3 product. It shields the voice applications from becoming inflexibly linked to the WMS. This gives Voxware customers greater operational agility, since changes to voice business processes can be made without impacting the underlying WMS system.

Voxware, www.voxware.com