Choice Logistics Implements Business Process Improvements

Choice Logistics is implementing a number of Business Process Improvements (BPI) to address customer demands in response to the current economic climate. Beginning late last year and just finalized, the company executed the first of several enhancements focusing initially on client-facing operations including solutions for call management and case management.

The initiatives enable increased efficiencies in information sharing to further streamline client service and communications efforts, in addition to improving responsiveness.

Call Management: Choice has enhanced its Global Logistics Center, the communications hub of its worldwide operation, with an application that enables faster client responsiveness and efficiency. The capability has also helped the company to become more proactive and anticipate new requirements.

This advancement in call management captures data through all phases of client interface, including: telecommunications, EDI/XML, automated systems, online entry, email and faxes. The communications are aggregated in Choice’s enterprise system and are disseminated throughout the organization for immediate access, review and action.

Choice Logistics, www.choicelogistics.com