Aberdeen Group: Report on Service Workforce and Fleet Management

GPS Insight has announced the sponsorship of the research report titled "Service Workforce and Fleet Management: Driving Utilization with Location Intelligence," published by the Aberdeen Group.

In an uncertain economy, organizations are turning to GPS-enabled Service Workforce and Fleet Management solutions to drive efficiencies into their service organizations so as to maintain customer satisfaction levels and drive resource utilization levels while controlling service-related costs. These firms are actively looking to increase visibility into all service resources via GPS, according to the report.

"Organizations responding to the research indicate that they currently monitor and track the location of 35 percent of their workers and 47 percent of their vehicles," said Sumair Dutta, senior research analyst, Aberdeen Group. "This is up from averages of 23 percent for workers and 35 percent for vehicles in 2008 with indications of further investments in 2010. These results are indicative of the value offered by GPS-enabled tracking, navigation and routing solutions in meeting cost containment and customer management pressures faced by today's service and manufacturing organizations."

Findings indicate that responding firms have seen the following average improvements in key service performance indicators since the adoption of GPS-enabled solutions:

- 25 percent reduction in idle times

- 32 percent increase in fleet utilization

- 22 percent decrease in fuel costs and a 31 percent drop in daily mileage

- 23 percent boost in workforce productivity

Aberdeen Group, www.aberdeen.com