DHL Express Brings Together Global Team in New Head Office

Logistics Insight Asia - Industry News, 12/6/2008

DHL Express brings its expertise and global management team under one roof with the opening of a new, state-of-the-art global head office and global Quality Control Center in Bonn, Germany. The move to a new technologically advanced building will create greater synergy across its key business functions. DHL also aims to bring increased collaboration between its express and logistics businesses as a result of the new offices close proximity to Deutsche Post World Net's headquarters.

Commenting on the opening of the new office, John Mullen, Chief Executive Officer of DHL Express said: "This marks the start of a new era for DHL Express. Not only have we established our infrastructure globally but we have engaged the right talent pool in our global team to forge stronger partnerships between the business units. The new Express head office supports our aim to leverage the value added service offerings provided by the Express and Logistics teams and will enable a more collaborative approach to sales, service and subsequent talent development. In addition, the Global Quality Control Center will ensure we provide the proactive monitoring of our customers' shipments, no matter where they are in the world."

The new head office in Bonn is part of a worldwide infrastructure enhancement plan that will help DHL Express establish more seamless global operations. The plan also included the creation of the newly opened state-of-the-art European central hub in Leipzig, Germany, which improves intra-European connectivity and also connects Europe with many intercontinental destinations in the U.S., Asia and the Middle East.

In addition to the well-placed infrastructure, the new head office in Bonn, when fully occupied, will be home to 260 employees and will house DHL's pioneering Global Quality Control Center. Adapted from the model already in operation in the Asia-Pacific region, the Quality Control Center is a state-of-the-art concept that will drive service quality. It provides real time visibility and pro-active operational crisis management in operations across the world 24 hours a day, seven days a week. The Global Quality Control Center is designed to ensure that the shipment information is visible to the network within 15 minutes of the event capture. This means that every shipment can be processed immediately, and every query answered promptly. Says John Mullen: "Today's customer wants reliability and speed, and it is DHL's commitment to ensure that we are linked, in real-time, from courier pickup to ultimate shipment delivery." The center will also act as DHL Express' Global Crisis Command Center, allowing DHL to respond more immediately to any service level disruptions in case of a crisis and enabling it to provide customers with an enhanced level of customer service.

DHL, www.dhl.com