Leading Analyst Firm Positions Oracle in Leaders Quadrant in Magic Quadrant for Field Service Management

Logistics Insight Asia - Industry News, 5/6/2008

Oracle has announced that both Oracle E-Business Suite and Oracle's Siebel Field Service have been included in this year's Gartner Magic Quadrant for Field Service Management, 2008 and Siebel Field Service has been positioned in the Leaders Quadrant 1.

The Gartner Magic Quadrant provides guidance for organizations that are seeking to purchase, replace or upgrade their solutions, and it positions vendors within a particular market segment based on their completeness of vision and their ability to execute on that vision.

According to Gartner, vendors in the Leaders Quadrant "demonstrate not only market strength based on installed base depth, but also affect market trends in all categories of the criteria on which they are evaluated, and users of the software feel they are gaining a competitive advantage over others in their industry."

Siebel Field Service offers a mature and feature-rich product that is tightly integrated with Siebel Call Center, Customer Service and Sales Automation. Siebel Field Service enables businesses to dramatically enhance their customer service offerings with support for everything from call routing and asset management to on-site invoicing and mobile connectivity. It can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multi-channel service solution.

Siebel Field Service is ideal for business looking to deploy best of breed field service, integrated with third-party systems and for customers already using Siebel Call Center, Customer Service and Sales Automation.

Oracle Field Service, part of the Oracle E-Business Suite, increases customer satisfaction and profitability by automating and optimizing the dispatching of field technicians to service calls. Powerful algorithms, like Geographic Clustering, work in the background to more accurately predict customer appointment times and service delivery windows. The Mobile Wireless Handheld and Laptop applications keep the field worker completely synchronized, even in disconnected environments. Integration with Google Maps offers Dispatchers a rich and detailed visualization of technician routes and work assignments.

Oracle E-Business Suite Field Service is a natural fit for existing customers of the Oracle E-Business Suite with asset-intensive businesses, particularly high-technology and industrial manufacturing.

Oracle, www.oracle.com