DHL first in Asia Pacific Logistics Industry to Implement ISO Standards Across Entire Business

Logistics Insight Asia - Breaking News, 10/4/2008

DHL has just announced that its freight forwarding business unit, DHL Global Forwarding, has become the first in the industry to fully implement two of the International Organization for Standardization’s (ISO) best known standards – ISO 9001:2000 for quality management and ISO 14001:2004 for environmental management.

DHL Global Forwarding’s entire operation in Asia Pacific, covering over 200 facilities across 14 countries, has received the full certification and is now aligned to ISO 9001:2000 and ISO 14001:2004’s globally implemented standards for quality management and environmental management systems.

The ISO 9001:2000 certification emphasizes DHL Global Forwarding’s consistent quality management processes which it has established and continued to develop to increase customer satisfaction. DHL’s internal processes go beyond the basic conditions set by
ISO and include key performance indicators for all functions, compliance checks and reviews and customer feedback mechanisms.

In addition to this, 5% of DHL Global Forwarding’s staff have been trained as Lead Auditors. They regularly conduct internal compliance audits to ensure the continued effectiveness of the system and identify opportunities for improvement in service excellence.

The ISO 14001:2004 certification means that DHL Global Forwarding has successfully met the requirements for environmental management systems, and confirmed its intention to operate in an environmentally sustainable manner.

DHL, www.dhl.com