Y3 Return Logistics Solution

Logistics Insight Asia - New Products, 14/2/2008

Y3 Technologies’ Retrogistics solution offers clients the management of returned faulty products. This reverse logistics operation is a process developed by us to efficiently manage the returns of such parts for inspecting or salvaging. Within this chain, the management of customer service centers, repair centers, Retrogistics hub and the central coordination of the two-way flow of parts is the integral activities are critical to ensure the most cost-effective and efficient operations. The result of this is an environmentally friendly solution that will provide end users an increased level of customer service and satisfaction.

Retrogistics is designed to efficiently manage the service and returns logistics for customers whose products require after-sales parts replacement, warranty returns and servicing. This forms a critical part of the after-sales services of a manufacturer or brand owner in maintaining customer satisfaction and brand loyalty.

Y3 Technologies’ provides front-end function of receiving or picking up defective products from the client’s end-users. The defective products are brought back to our service center where our engineers perform screening, rework or repair on behalf of the client.

As spare parts must be readily available, the spares management is done in Y3 Technologies’ Retrogistics hubs that manage the storage of the parts, auto replenishment and parts delivery to facilitate on-site after sales service.

Y3 Technologies Pte Ltd, www.y3technologies.com