Manhattan Associates Receives Award from IBM

Logistics Insight Asia - Technology & Market Trends, 20/11/2009

The Distributed Order Management (DOM) solution by Manhattan Associates has received the “Best ISV Partner Innovation” award during the IBM WebSphere Commerce Leadership Summit, held in Toronto, Canada.

DOM, part of the former’s Order Lifecycle Management suite, is an enterprise order management application that is capable of capturing an order from any channel in any location and fulfilling it from an extensible supply network.


The award recognizes DOM’s integration with IBM WebSphere Commerce, which provides retailers with a complete stack of cross-channel solutions: WebSphere Commerce for cross-channel marketing and selling, and DOM for order fulfillment from an extended supply network that includes distribution centers, stores and drop-ship vendors.

Retailers can use out-of-the box functionality for managing multi-channel shopping processes; buy online/ pickup in store flexibility; buy anywhere/ ship from store options, and vendor-drop shipment processes.

“IBM WebSphere Commerce 7 is optimized for all mobile devices,” said Bill Holtshouser, program director, Commerce Strategy and Product Management, IBM. “Using Manhattan Associates’ DOM with WebSphere Commerce provides shoppers with the ability to use their handheld device to select and purchase products, then confirm inventory and pick-up at their local store.”

After capturing the order, DOM also optimizes the order fulfilment process by simultaneously providing a view of global inventory, transportation costs, and labor capacity. As cross-channel commerce accounts for an ever larger share of enterprise revenue, managing fulfillment cost is essential to margin improvement.

The solution is also certified for the IBM Retail Integration Framework, which leverages open standards to unlock communications between services, information sources, and business processes, making the store and the retail enterprise one seamless landscape rather than disconnected islands. This functionality enables DOM to provide web customers, call center agents, or store associates with a complete view of all available inventory for real-time order reservation.

Manhattan Associates, www.manh.com